All of our software products are available for download from our Software pages.
Software upgrades to existing customers are free with the exception of some VERY OLD copies that require an updated dongle to operate.
If you have any questions, contact us: info@scribner.com or +1-910-695-8884
2. Software Key Not Found
Q. I have a USB software key installed, but my program gives a “key not found” or “”key not authorized for this product” message. The LED in the software key may be flashing.
A1. Connect the key to a different USB port on the computer, and retry the program.
A2. The driver for the USB key is not correctly installed. Use the following procedure to reinitialize the driver.
NOTE: Administrator privileges may be needed to install software.
1) If older versions are installed, download and install the current version from our web site http://www.scribner.com/software/scribner-associates-software-downloads
This may include CorrWare, CorrView, ZPlot, ZView, or MultiStat. Versions can be checked by choosing Help | About from inside any of the applications.
CorrWare/ CorrView/ ZPlot/ ZView should be V3.4d or later
MultiStat should be V1.6e or later
2) Uninstall USB Key driver in the Windows Device Manager
2a) Close all applications. Connect the key to the PC.
2b) Start the Windows device manager.
It can be started by pressing the Windows key and typing Device ManagerÂÂ
Device Manager can also be started by choosing, choose Start | Control Panel and then System From the System Properties dialog, choose Hardware and then Device Manager
2c) Locate the ROCKEY listing as shown below. Note that it may be listed under “Other”.
2d) Highlight the ROCKEY listing and choose Action | Uninstall.
NOTE: This does NOT remove software from the PC. It only resets the driver configuration.
If ROCKEY4 is listed multiple times, uninstall the ROCKEY4-USB items first, and then uninstall any other ROCKEY4 items.
2e) Disconnect the USB key.
3) Update the Driver Software
3a) Go to C:\SAI\Programs (the default location of the Scribner Associates applications).
3b) Run the program Rockey4.exe and follow the prompts to re-install the driver.
NOTE: If you have an older version of the Scribner programs installed, the Rockey4 program may not be present.
Run the KeyInstall.exe program instead. Choose Uninstall and then choose Install.
4) Reboot the computer and then connect the software key.
Windows should display a “Found New Hardware” message and will automatically install the driver.ÂÂ
The LED in the software key should be on continuously (not flashing).
Start CorrWare/CView/ZPlot/ZView/MultiStat and choose Help | About. The serial number of the software key should be displayed.
If the serial number is displayed, the software key is fully installed and ready to be used.
If this doesn’t work, does the key work on other computers?
Is it a USB key or an old parallel port key?
Does the LED in the key flash or is it steady?